Make sure you are focused on the specific customer’s needs and doing everything possible to ensure they are satisfied. I’ve found that customers want to feel like they’re the only person that matters and like businesses care about them. Focus on customer satisfaction and a sense of care. When you run into an issue, always be honest with the customer and don’t try to hide anything.Ħ. If something goes wrong, they want to know what happened, and they typically want businesses to be upfront about it. This includes using simple language and avoiding jargon.Ĭustomers appreciate honesty. When providing customer service, make sure your communication is clear and easy to understand. Resolve any problems efficiently and as quickly as possible so that the customer doesn’t have to keep coming back.ĭon’t confuse customers about what is happening or what they need to do. If they can build on that idea and make the software truly codec agnostic (while maintaining the speed of course), then EditReady will be my encoder of choice for years to come.When you’re providing customer service, take the time to understand what the customer is asking for and find a solution that works for them. To me, this shows that Divergent Media is getting on board with the idea of a unified encoder that can do just about everything, as opposed to multiple specialized encoding softwares for certain media types. They've even gone so far as to cannibalize one of their other popular apps (ClipWrap) in order to bring that functionality into EditReady. Though the feature set and compatibility was somewhat limited when EditReady launched roughly a year ago, the Divergent Media developers have shown that they're all-in when it comes to making EditReady the fastest, simplest, and most comprehensive media management solution out there for people who transcode lots of footage and deal with extensive metadata and color management. Fixes an audio issue with some Canon 5D files.Better support for working with large numbers (many hundreds) of AVCHD files.Ensures audio and video tracks match in length in Adobe Premiere Pro.Fixes audio track mapping for MXF sources.Fixes an issue with AAC audio tracks that misreport their channel count (some YouTube files).Better support for GoPro Hero4 timecode.Improved stability when working with AVCHD on Mac OS X 10.8. Here's the full list of added features and fixes in the 1.2.1 update. This effectively makes EditReady the best and fastest solution for professional management of Samsung NX1 h.265 footage. The big news in this update is that EditReady now supports h.265 (which the Samsung NX1 can shoot internally in 4K). Two weeks ago, Divergent Media released another update (version 1.2.1). Just in case you need a refresher on EditReady and what it can do, here are a few quick videos. Better support for Canon C100 mark II files.Resolves an issue with menu appearance when Mac OS X is in “high contrast” mode.Fixes rare crash when disclosing clip info in thumbnail list.Much faster initial loading of clip thumbnails and metadata.Audio sync fixes for some Panasonic MXF files.Better handling for files that can’t be converted to DNxHD due to resolution limitations.Support for MPEG transport stream content (AVCHD and HDV).Here's the full list of upgrades from the 1.2 release. This is a major step for Divergent Media because it signals that they're throwing a ton of resources into making EditReady not only the fastest transcoder around, but also one of the most versatile. The major news in this release was that EditReady had, in essence, gained all of the functionality of Divergent Media's other popular media management app, ClipWrap, which excelled at rewrapping and transcoding AVCHD footage in mind-blowingly short amounts of time. The first, and biggest, of these was the 1.2 update which went live right at the beginning of March. EditReady has actually had two fairly significant updates recently.
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